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    Home Guide Supporting Services Rider Assistance Program Collin County Transit

Collin County Transit

Collin County Transit is a rider assistance program for eligible riders that offers efficient transit options for participating McKinney Urban Transit District (MUTD) service-area cities.
  • Service Areas and Hours
  • GoPass App Walkthrough
  • How To Enroll
  • Seniors Program
  • Disabled Individuals Program
  • Low-Income Transit Program
  • FAQ
  • Contact Us

Service Area and Hours

The Collin County Transit program is administered by Dallas Area Rapid Transit (DART) Mobility Service.

Qualified residents can enjoy the convenience of accessible service at a fraction of the cost to get to popular destinations such as grocery stores, senior centers, libraries, local hospitals and medical districts, and more.

pin_drop  Service Area Include

  1. Celina
  2. Lowry Crossing
  3. McKinney
  4. Melissa
  5. Princeton
  6. Prosper

watch_later  Service Hours

Weekday: 6 a.m. - 8 p.m.
Weekend: 8 a.m. - 8 p.m.

The program will not be in operation on the following holidays:

  1. New Year’s Day
  2. Martin Luther King’s Birthday
  3. President’s Day
  4. Memorial Day
  5. Juneteenth
  6. Independence Day
  7. Labor Day
  8. Thanksgiving Day
  9. Day After Thanksgiving
  10. Christmas Day

GoPass App Walkthrough

How to Enroll

 

Current participants

Participants in this program do not need to re-register. You have been automatically enrolled in the new program and can continue to book trips by calling phone  469-771-0667.

 

New participants

 Participants can enroll in two ways:

devices Online Application
The easiest way to register for Collin County Transit is online

Click the Enroll Online button to complete the application.
Enroll Online
email Mailed Applications
Mailed applications should include:
  1. Completed application form
  2. Signed Terms & Conditions document
  3. Copies of all required documentation
Select the eligibility criteria (below) to print your application form.

Please mail your Printed applications, Terms & Conditions, and documentation to the below address

email  
DART Mobility Service - Collin County Transit
ATTN: Service Planning
P.O Box 660163
Dallas, TX 75266-7248

 

Residents should allow up to 10 business days for your application to be processed following receipt of all required and completed materials. 

Seniors Program

You must be a resident of one of the MUTD service-area cities and be 65 years or older.

  1. Proof of Residency: Recent utility bill, rental agreement, or letter of residency
  2. Proof of Age: State-issued photo ID

Disabled Individuals Program

Must be a resident of one of the MUTD service-area cities and meet one of the seven disability qualifications. Riders must be 18 years of age.

Acceptable disabled qualifications

  1. Certified legally blind
  2. Certified deaf or profound hard of hearing
  3. Certified to be non-ambulatory without assistance or mechanical aid
  4. Certified to qualify for at least 50 percent disability allowance through VA
  5. Certified for Social Security Disability Income (SSDI)
  6. Certified intellectual disability/intellectually disabled
  7. Certified as having a seizure disorder

Acceptable required disabled eligibility documentation includes:

info Note: Handicap placards are not an acceptable form of documentation

 

  1. Doctor’s note/medical certificate stating the disability
  2. Social Security Disability Income (SSDI) letter
  3. Veteran’s Affair (VA) Award letter
  4. Medicare ID card
  5. Other state/federal agency certifications to one or more disabilities

Low-Income Transit Subsidy Program

Must be a resident of one of the MUTD service-area cities, 18 years of age, and have an annual household income (before taxes) at the required program amounts based on the U.S. Federal Poverty Guidelines.

Click below to learn more about the guidelines.

Learn More

Once a network connection is available, confirm that you purchased the ticket by checking in the Wallet section of the app. If not, you will need to redo the ticket purchase.

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Note: Carry-on packages are limited to 2 grocery bags or similar-sized packages. Additional luggage may not be carried on seats or any other location within the passenger area. Drivers are not able to assist with carrying the bags/packages and are the sole responsibility of the passenger. Large suitcases are prohibited from service.

Contact Information

Collin County Transit Customer Care

phone  214-749-2844

Booking a trip | Manage Trip | Other service-related

phone  469-771-0667

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Contact Us Today!

1401 Pacific Ave, Dallas, TX 75202

call  214-979-1111

Customer Service Information is available 7 days a week : 5 a.m. to 12 a.m.

Holidays: 8 a.m. to 5 p.m.

Closed on Thanksgiving Day and Christmas Day

 

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