error DART train service is currently experiencing significant delays due to the severe weather across North Texas. Learn More
error Up to a $3,500 sign-on bonus for new bus operators! Learn More
logo
  • logo
  • Trip
      Trip Planning
      • Plan Your Trip
      • Service Alerts
      • Severe Winter Weather Operating Plans
  • Guide
      Transit and Use
      • Schedules and Maps
      • Transit Services
      • DART Bus Service
      • DART Rail System
      • Trinity Railway Express -TRE
      • GoLink
      • Paratransit Services
      • Dallas Streetcar
      • M-line Trolley
      • West Dallas Shuttle 
      • Park & Rides, Transit Centers & Transfer Locations
      • Vanpool
      Supporting Services
      • Accessibility
      • Mobility Ambassador Program
      • Bike and DART
      • Rider Assistance Program
      • Park and Rides
      Safety and Security
      • Passenger Guide to Safety and Security 
      • Get Help (Safe Place program)
      • Safety and Security
  • Fare
      General Fares and Overview
      • Fares
      • Fare Citations and Policies
      • Discount GoPass® Tap Card
      • Reduced Fares
      • Group and Advance Sales Fares
      • Employer Pass Program
      • Day Pass Voucher Application
  • About
      About DART
      • About DART
      • Board Members
      • Executive Staff 
      • DART Scorecard
      • DART Service Area and Facts
      • DART Police
      • Belonging and Civil Rights
      Doing Business
      • Procurement
      • Advertising And Sponsorship
      • D/M/WBE Programs
      Project and Initiatives
      • Innovation
      • Expansion
      • Transit Oriented Development and Planning
      News and Events
      • News Releases
      • Events
      • Transit Education
      Public Access Information
      • Financial Information
      • Board Meetings Information
      • Community Connections
      • Right of Way Information
      • Reports and Policy Information
      • Internal Audit
      • Public Information Act Requests
      • Legal Notices
      • Coronavirus Information
  • Careers
  • Help
  • Contact Us
  • language
    Home Guide Safety and Security Passenger Guide to Safety and Security 

Passenger Guide to Safety and Security

DART officials have stepped up patrols of transit vehicles,
stations and transit centers in cooperation with member city
police departments and the U.S. Department of Homeland Security (DHS) .

  • Security Measures
  • Always Be Alert
  • Suspicious Items
  • Reporting Emergencies
  • Suspicious People
  • More Information

Special security measures being undertaken by DART Police, rail and bus operators include: 

  1. Periodic checks of DART Rail and TRE vehicles
  2. Sweeps of rail vehicles at the end of the lines
  3. Increased police presence at high-volume rail stations during rush hours
  4. special announcements to passengers to check around their seats prior to departing trains and to report any unattended or suspicious items
  5. Coordination of security efforts in the DART service area with member city police departments
  6. Constant communication between police and bus/rail dispatchers regarding any suspicious persons or packages on DART vehicles or in passenger facilities
SAFETY & SECURITY BEGINS WITH YOU
Educating yourself and your family about safety and security aboard transit vehicles is important. DART trains and buses are designed to be user-friendly, fast, convenient, and most importantly, safe.

Take a few minutes to become more aware of your surroundings. In an emergency, always follow the instructions of uniformed DART personnel, police and fire officials.
Want to know more about 
National Terrorism Advisory System
Learn More

Always Be Alert

Although DART Police and all public safety agencies strive to provide all citizens a safe and secure environment, there are actions you can take any time you are in a public location to protect yourself from criminal activity.


  1. First and foremost - be aware of your surroundings and those around you. It is easy to tune everything out while on your phone or listening to music. This is a prime opportunity for criminals to take advantage of the situation. Victims and witnesses are not able to assist in identifications because they did not know their surroundings.
  2. Keep valuable items out of sight. Most crimes are based on opportunity. By having valuable items out of sight, including cell phones and MP3 devices, you don’t make it easy for the criminal to quickly grab whatever they see and run off with it.
  3. Keep your personal items under your control at all times. Items such as purses, packages, and brief cases set down even for ‘just a second’, are an easy target for a snatch-and-run. This will also ensure you don’t forget your items. Items left behind could be considered suspicious and are subject to destruction.
  4. Successful crime prevention programs all have one thing in common - active citizen participation. We need you to make it difficult for criminals to commit the easy crimes of opportunity.

Please report any suspicious or criminal activity to DART Police at 214-928-6300 or use the DART Say Something Safety and Security app -

if we don’t know about ‘em, we can’t catch ‘em!

Suspicious Packages, Containers & Devices

  1. Are there unusual wires or batteries visible?
  2. Are tanks, bottles or bags visible, which may indicate that a chemical is present?
  3. Is a message attached to the article?
  4. Is there a suspicious cloud, mist, gas, vapor or odor?
  5. Is anything seeping from the article? Is it oily?
  6. Is the unattended article in an out-of-the-way-place?
  7. Was anyone observed abandoning the article and quickly leaving the scene?
  8. Are people in the area showing signs of sickness or distress?

Reporting Emergencies

On a DART Rail train:
  • Notify any uniformed DART employee present, or locate the emergency intercom on either end of the rail vehicle, and use it to contact the train operator. You may also call DART Police at 214-928-6300 or dial 911.
On a DART bus:
  • Notify your bus operator, call DART Police at 214-928-6300, or dial 911.
At a DART Rail station
  • Notify any uniformed DART employee present, or call DART Police at 214-928-6300 or dial 911. You may also go to the pay telephone and dial *80 for assistance.

Suspicious People

Be aware of people who:

  1. Appear lost
  2. Loiter, stare or watch others
  3. Pace or appear nervous or jumpy

Report people who:

  1. Act in a disorderly manner or alarm or disturb others
  2. Quickly exit an area after abandoning a package
  3. Carry a weapon or suspected weapon
Note: To assist us, take note of the person’s movements and physical appearance such as clothing, hair color, height, weight and gender.

More Information

DART Police 24 hours, daily
call 214-928-6300

Customer Information Center
call 214-979-1111

access_time   Weekday: 6 a.m. - 8 p.m.
Weekend: 8 a.m. - 5 p.m.
Holiday Hours of Operation:8 a.m. - 5 p.m.

Customer Information Center is closed on Thanksgiving Day and Christmas Day

Useful Links

DART Say Something App

The DART Say Something Safety and Security App offers riders a quick and discreet method for reporting concerns directly to DART Police.

Available for download on

 

For more information on DART Say Something
Learn More

Sign Up for Alerts Just for You!

The best way to stay up to date on service alerts and other DART-related news and information is to register for My DART Updates.

Subscribe

Contact Us Today!

1401 Pacific Ave, Dallas, TX 75202

call  214-979-1111

Representatives are available Monday through Friday: 6 a.m. to 8 p.m.

Saturday and Sunday: 8 a.m. to 5 p.m. Holidays: 8 a.m. to 5 p.m.

  1. Careers
  2. Contact
  3. Privacy Policy
  4. Legal
  6. Powered by Google Translate Translate
Hidden Utility Section
Search widget for navbar
2023 Dallas Area Rapid Transit
  • DARTable
  • DARTdaily
  • DARTzoom
arrow_upward