• To schedule your trip, call the dedicated Collin County Transit phone number at 469-771-0667.
• Be sure to identify yourself as a Collin County Transit Customer and confirm the name and phone number associated with your account.
• Schedule your trip by providing the following information:
  • Date and time of your trip
  • Origin and destination of your trip
  • Travel companions, if any
  • Special mobility needs
     - If your mobility device changes, call DART Mobility Service at 214-749-2844
• Be sure to ask for a reference number for your trip request. This is your confirmation that the trip has been booked and can be used to reference the trip later, if needed.
• Trips can be booked 24 hours a day, seven (7) days a week, except for the holidays noted above.
• Trips can be scheduled up to seven (7) days in advance.
• Customers are encouraged to make trip requests at least two (2) hours in advance.
• Requests by passengers with special mobility needs are encouraged to make trip requests by 5 p.m. on the day prior to requested service to ensure an accessible vehicle is available.
• Wait times are determined by the customer's origin and destination.
• Return trips can be scheduled at the same time as the original trip or scheduled later if the exact return time is unknown.
  
  • Please note that if you schedule your return trip the day of you should provide a minimum of two hours' notice to ensure a vehicle is available. Same-day requests made with less than two hours' notice will be provided based on vehicle availability.
• Subscription service is available for customers who need to schedule regularly occurring trips (same day/same time/weekly).

Information on requests for modification or accommodation  can be found here (PDF file opens in a new window).

For CCT please contact DART Customer Service at phone 214-749-2844 to reset your PIN.

No, you do not need to print a ticket. Go to the ‘Wallet’ option and activate the ticket before boarding. Show the ticket on your smartphone to the bus operator, train conductor or fare enforcement officer when required. 

• Collin County Transit service operates on a 0-to-30-minute window for scheduled pick-ups
  • The vehicle is considered to be on time when it arrives within the assigned 30-minute ready-time window (15 minutes before or 15 minutes after the scheduled pick-up time).
  • Passengers are encouraged to be ready 10 minutes prior to the scheduled arrival time and are expected to board within the first five (5) minutes of the vehicle arriving.
• Service is provided curb-to-curb.
• The customer must be able to get themselves and any required equipment into and out of the vehicle.
• Cancellations must be made at least two (2) hours in advance of the scheduled pick-up time.
• Cancellations made with less than two (2) hours' notice will be considered a No-Show.
• A customer is given a No-Show when the vehicle arrives within the 30-minute ready-time window and the rider fails to board the vehicle within five (5) minutes of the vehicle’s arrival. Riders may be penalized for excessive no-shows.
• Trip requests may be denied due to capacity constraints or eligibility.
  

You can view the Wallet section offline, including active tickets, non-active tickets and expired tickets. You also can activate tickets while your phone is offline, but the ticket(s) will only be available for 60 minutes. After that hour, your phone must reconnect to the Internet to view the ticket again. The other features of the GoPass app, like the trip planner, can only be used when online. 

A variety of accessible vehicles will operate Collin County Transit. Not all vehicles are accessible. Accessible service must be requested at the time of scheduling.

• Requests by passengers with special mobility needs are encouraged to make trip requests by 5 p.m. on the day prior to requested service.
• Service animals are permitted on vehicles for those customers requiring a service animal.

PLEASE NOTE: Customers with mobility devices can utilize the program providing that their device meets the following criteria:

• Wheeled device no larger than 30" wide / 55" high / 48" deep
• Wheeled device and passenger weighing up to 600 pounds

For customers with mobility devices that exceed the above criteria, DART will directly provide demand-response service using the McKinney Urban Transit District accessible vehicle.

First, make sure you are in an area with good cell service where you can receive SMS text messages to your phone. You may need to contact your service provider to make sure your phone is set up to receive SMS text messages from 5-digit short codes. In some cases, service providers may have message blocking active. 

• Personal Care Attendants (PCA) may ride for free when assisting a customer.
• Guests riding with the customer will be charged $3.15/$5.25 to the qualified customer's credit or debit card.

Passengers must not engage in activities or conduct resulting in misuse of the system, or unnecessarily reserve and/or use space that could otherwise be utilized by people who need service. Examples of misuse include, but are not limited to:

• Failing to show up for scheduled rides (No-Shows)
• Excessive cancellations
• Engaging in disruptive behavior (i.e., on the vehicle, with Customer Service, talking/distracting the driver, etc.)

Suspensions shall not be proposed or implemented for circumstances which are beyond the passenger's control. Examples of situations not within the passenger's control are:

• A sudden personal emergency
• Sudden or worsening illness
• A late vehicle arrival
• Medical conditions which may cause involuntary behavior (e.g., Tourette's Syndrome)

Service Suspension for No-Shows
Because No-Shows have the potential to adversely affect other passengers, excessive No-Shows may result in a suspension of service.

Passengers who have No-Showed or late cancelled three times within a 30-day period may be subject to suspension. Initially a warning letter will be issued to try to resolve the issue. If the problem continues, a progressive service suspension policy will be followed.

• First suspension will be for five days
• Second suspension will be for ten days
• Third suspension will be for 15 days
• Fourth and any subsequent suspensions will be for 30 days

All potential suspensions will be handled on a case-by-case basis. DART LGC will contact the customer identifying the proposed suspension period and the reason(s) for the suspension. Customers who appeal a proposed suspension may continue to ride pending a decision on the appeal. If the appeal is denied, the suspension shall be imposed effective the date the appeal is denied, pending final notification to the customer. DART LGC requires appeals regarding suspension of service due to excessive No-Shows be made within 10 days of occurrence.

What can the customer do to reduce their No-Shows?

• Call to cancel, as soon as possible, if you won't be taking the trip.
• Be ready and watching for the vehicle during the full Ready-Time Window.
• Provide detailed pickup instructions (side or rear door, and so on) for large facilities or facilities with multiple entrances, for any pickup locations that may be difficult for drivers to find, and for any locations where your needed pickup is not at the main entrance.
• If you are a subscription rider, call to inform DART LGC of any changes to your plans, such as a vacation or other absence. Telling a driver is not sufficient.

Service Suspension for Violent, Seriously Disruptive and/or Illegal Conduct
Service shall immediately be suspended for 15 days or until an appeal hearing is held, for passengers who engage in violent, seriously disruptive, or illegal conduct. This includes, but is not limited to:

• Threats of physical harm to other passengers, drivers, or other service personnel
• Physical assault or battery on driver or other passengers
• Verbal abuse, intimidation or altercation with driver, customer service staff or other passengers
• Unlawful harassment of driver or other passengers, including, but not limited to unwelcome verbal, nonverbal, or physical behavior having sexual or racial connotations
• Unauthorized use or willful damage to vehicle equipment
• Repeatedly violating riding rules, including smoking on the vehicle, standing while the vehicle is in motion, eating or drinking on the vehicle without valid medical reason, defacing equipment or refusing to comply with other service requirements specified in the policies included in this document which could interfere with the safe operation of the vehicle by the driver or with the use of the service by other passengers
• Failing to maintain reasonably acceptable personal hygiene standards which could interfere with the safe operation of the vehicle by the driver or with the use of the service by other passengers
• Any other criminal conduct defined in and/or prohibited by the Texas Penal Code

Customers suspended from service for exhibiting violent, seriously disruptive and/or illegal behavior shall be contacted by DART LGC to investigate the alleged situation or incident. If DART LGC determines the customer's behavior to be disruptive or violent, the customer shall be sent a written notice explaining the reason(s) for the suspension.

Note: Customers who engage in physical abuse or cause physical injury to another customer or operator may be subject to immediate and permanent suspension, and possible criminal prosecution.

Customers appealing a suspension based on seriously disruptive or violent behavior may not continue to ride until the Appeal Committee issues a written decision on the case. Disruptive behavior which is determined to be due to a disability of the customer may not result in a suspension. However, DART LGC may require the customer to travel with a Personal Care Attendant (PCA) if it is established that the customer's behavior poses a significant potential threat of harm to themselves, other passengers or to the driver. If such disruptive behavior continues and the required PCA is unable to prevent further instances of such behavior so that the customer continues to present a potential safety problem, service for the customer may be discontinued.

Service Suspension Appeal Process
The customer shall have 10 calendar days from the date of notice of the proposed suspension to submit to DART LGC a written request for an appeal. He or she (or their representative) shall include a written explanation as to why the suspension should not be imposed.

A customer who disputes the basis for a suspension of service may request an appeal hearing in writing DART LGC at:

DART LGC
Collin County Transit
P.O. Box 660163
Dallas, TX 75266-7248

Before sanctions may be imposed, the individual has the option to appeal the sanction(s). The Appeal Panel will have the final say on all appeals.

Once an individual requests an appeal, the Appeal Panel will hear all current violations. For example, an individual appeals sanction for May 2nd and the appeal cannot be heard until May 17th and this individual incurs three additional No-Shows during the interim, all violations will be heard during the same meeting.

Before service may be suspended, the individual will have the opportunity to be heard and to present information justifying the No-Shows.

Collin County Transit service will not be suspended while an appeal is being considered, except in the case of suspensions due to seriously violent or illegal conduct.

DART LGC will notify the individual, in writing, of the Appeal Panel's ruling on all appeals. This notification will outline the ruling and supporting reason(s). A decision will be provided to the appellant within 30 days from the appeal request date.

Once the individual has been informed of the ruling, sanctions will either be dismissed or imposed on the next day of service.

No, you must activate your ticket before boarding the bus or train and show the ticket on your smartphone to the bus operator or fare enforcement officer when required. Not-activated tickets do not qualify as fare payment.