DART complies with federal regulations as mandated by Title VI of the Civil Rights Act of 1964, which prohibits discrimination based on race, color, or national origin. Therefore, all people are granted equal access to DART transportation services and facilities. However, should anyone believe they have experienced discrimination or wish to learn more about Title VI responsibilities at DART, they are encouraged to reach out to Customer Service. A complaint should be filed within 180 days; further information can be found here on our page. DART, at any time, may modify the site and the terms governing its use. Visit this page periodically to review the terms. In addition, specific provisions of the words may be replaced by expressly assigned legal notices or terms located on particular pages of the site.
Note: Please view the Contact DART page for phone numbers and online customer service forms regarding DART routes, schedules, and trip planning assistance or to make suggestions, provide comments or make other inquiries regarding DART services.
Dallas Area Rapid Transit
Attn: Public Information Act Request/Legal Department
P. O. Box 660163
Dallas, Texas 75266-7255
Pursuant to Section 522.234 of the Texas Government Code (the Public Information Act), requests received by email at any email address other than the designated email address (e.g., an email to an individual DART employee or Board Member) will not be processed as a request for information.
Click here to view the Public Information Act request website.
DART Headquarters/Akard Station
1401 Pacific Avenue
Dallas, Texas 75202
A drop box is located next to the Security Desk on the first floor.
Please identify in the subject line that this is Public Information Act request.
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1401 Pacific Ave, Dallas, TX 75202
Customer Service Information is available 7 days a week : 5 a.m. to 12 a.m.
Holidays: 8 a.m. to 5 p.m.
Closed on Thanksgiving Day and Christmas Day