To activate the ticket, slide the button on the bottom of the ticket to activate. 

Running an update will not delete your tickets or pass or change your profile. Your tickets and profile are linked to your phone number, not to the app or your phone. 

We accept American Express, Discover, MasterCard and Visa, as well as most bank debit cards. 

You can add, change or remove credit card information stored on the app at any time. You will need to register the card by providing your name, phone number and ZIP code.

To store a new credit card:

• Create a PIN
• Select "Add New Card"
• Enter your credit card details

By default, the app will store your card by the card brand, such as “Visa” or “MasterCard.” To set a default credit/debit card, click on the star next to the card name.

Currently the app is only available for these phone operating systems: Android version 5.0 (Lollipop) iPhone iOS10 and higher.

To see which operating system your phone is using:

• Android: Go to Settings – About Phone to view the Android version number.
• iPhone: Go to Settings – General – About to view the iOS number.

Enter where you want to go to receive detailed trip information. My location is the default starting point, but that can be configured once the destination is set. 

Download the GoPass app again from the Google Play store or Apple App Store. Register your name and phone number again. Once you register the same phone number, the app will load your Wallet with your tickets and purchase history and restore your profile. 

For diagnostics, the GoPass app stores your name, phone number, build stage, app version, device model and platform and version. You can view this information in “Your Profile.”

Your credit/debit card information is protected by your PIN and stored securely with Payeezy, a leading provider of credit card processing for electronic payments. Payment information is neither stored in the app nor collected or stored by DART, Trinity Metro, CCT or DCTA.

You can update your PIN at any time in the app, but this will require your existing PIN first.

DART, Trinity Metro, CCT and DCTA will not share your profile information. Your information also is exempt from open records requests. 

Yes. During registration, the app will ask you to create a PIN to protect your profile and credit/debit cards on file. You also have the option to enable Touch/Face ID if your device has that feature.