Paratransit vehicles will arrive any time within the 20-minute ready-time window. For example, if your ready-time window is between 9:00 a.m. and 9:20 a.m., the vehicle can arrive any time between 9:00 a.m. and 9:20 a.m. Please be ready to board the vehicle immediately upon arrival. This helps to ensure better on-time performance that benefits all riders. The vehicle will wait 5 minutes when it arrives within the 20-minute ready time window to allow you adequate time to board. If you have not boarded the vehicle within the 5 minute period, your vehicle will leave and you will be considered a No-Show.
Paratransit Services has designated standard pick-up and drop-off sites at major centers and destinations, such as large medical centers and shopping malls. If you schedule a trip to one of these destinations, the reservationist will inform you of the specific pick-up and drop-off location.
Paratransit is a door-to-door, shared-ride service that complements DART's fixed-route bus and rail services. Riders should be waiting at the door, or at another safe waiting area in front of, or as close as possible to, the entrance of the pick-up location. Drivers will assist riders from this point to enter the vehicle. The driver can only assist beyond the curb to or from the door and not through the door.
When scheduling your trip, please provide the reservationist with a specific building name and number within the complex. The driver will pick you up at that specific building. If your building is located within a gated community and requires special entry, notify the security office to arrange entry for the Paratransit vehicle before pick-up time.
Riders with pick-ups at nursing homes should meet the driver in front of the main lobby. Drivers are not permitted to go to rooms to pick up riders. Drivers cannot assist riders in and out of a nursing home. Nursing home staff should be ready to assist the individual out, if necessary. Riders will be taken in front of the main lobby of the nursing home upon return.
Adult Program/Day Care Centers
Riders attending adult programs or day care centers should be ready when Paratransit vehicles arrive. Drivers cannot assist riders in or out of adult program/day care centers. Center staff must be ready to assist the individual in/out of the center, if necessary.
If the adult/day care center requires special entry, center staff should arrange entry for the Paratransit vehicle before pick-up time. If the rider does not arrange entry, and the vehicle is unable to enter the pick-up area, the rider will be considered a No-Show.
Travel time on Paratransit is comparable to the amount of time it would take to make the same trip using our fixed-route bus or rail service with connections.
Paratransit Services uses large vans with lifts, minivans that have ramps on the side, and sedans. Service is provided by an authorized service provider, including Big Star Transportation, MyCity Transportation, Irving Holdings, and Real Time Transport. Rides will be scheduled in a vehicle that meets your transportation needs
Certified program participants are required to present their Paratransit ID when boarding vehicles. If you do not have a Paratransit ID card you will be unable to use this service. If you lose your Paratransit ID card please contact DART Certification at 214-828-6717 Monday through Friday 8:00 a.m. to 5:00 p.m.
Trips will be confirmed at the time you schedule your service. Please confirm dates, times, and addresses before ending the call to ensure the accuracy of your scheduled trip. You will also receive an automated call the night before your trip confirming the details. This call will come from 214-515-7272, at this time you will also be able to confirm or cancel your upcoming trip.
Available to schedule trips 24 hours a day, 7 days a week.
Allows trips from your personal list to be scheduled 4 days in advance, 7 days a week.
No waiting time
Allows users to schedule trips without having to wait for the next available reservations agent.
Reviewing and canceling trips
Allows users to review and cancel their trips.
DART Paratransit Services offers Web Booking that is available 24 hours a day, 7 days a week. You can access the website from your computer, tablet, or smartphone! Just go to www.DART.org/RidePara, create an account and you can schedule your trips from any of the addresses that are on your Paratransit trip list or any other recent address you have scheduled a trip to.
No. DART Paratransit does not offer same day service to its riders. All trips must be booked at least one day before a scheduled trip.
The best way to stay up to date on service alerts and other DART-related news and information is to register for My DART Updates.
1401 Pacific Ave, Dallas, TX 75202
Customer Service Information is available 7 days a week : 5 a.m. to 12 a.m.
Holidays: 8 a.m. to 5 p.m.
Closed on Thanksgiving Day and Christmas Day