Yes, you may use your DART eligibility in another city within the United States for up to 21 days without filling out an additional application. Please contact DART Mobility Management Certification at 214-828-6717 for assistance with transferring your eligibility.
Recertification for services will be required of each Paratransit participant prior to expiration of his or her current eligibility period. DART will notify participants of the recertification requirement at least 90 days prior to the expiration of their eligibility period. Recertifying riders will complete an in-person assessment to identify their potentials, rather than limitations, in their ability to use accessible bus or rail transit. Here is a summary of the certification process:
Yes, eligible riders are certified for services for a period of up to 3 years. The eligibility period will depend on the Paratransit participant's specific disability and, if temporary, its duration.
Reducing no-shows in ADA Paratransit requires actions by riders as well as transit agencies.
Trips missed by the individual for reasons beyond his/her control (including but not limited to, trips which are missed due to operator error) shall not be a basis for determining that such a pattern or practice exists.
Before suspending service, DART will take the following steps:
No-Show: A rider is given a no-show when the vehicle arrives within the ready time window and the rider fails to board the vehicle within 5 minutes of the arrival. Riders may be penalized for excessive no-shows.
Late Cancellation: Trips that are cancelled by the rider 2 hours or less before their scheduled ready time window. Riders may be penalized for excessive late cancellations.
What are the penalties for excessive No-Show or Late Cancellations?
DART Mobility Management Services has an administrative policy to suspend, for a reasonable amount of time, ADA eligible individuals who establish a pattern or practice of missing scheduled trips. All potential suspensions will be handled on a case by case basis.
Subscription riders with more than two days' worth of trips to cancel must contact Subscription Services at 214-515-PARA (7272), option 4, between 8:00 a.m. and 5:00 p.m. Monday-Friday. If you cancel or are a no-show for the first part of your trip and you no longer need a return trip, you must cancel that trip as well. Return trips are NOT automatically cancelled.
Riders can also cancel their trips through web booking (www.DART.org/RidePara). You will need your Login ID and password to cancel your trips. Trips no longer required by a rider, whether Demand or Subscription Service, must be canceled no later than two hours before your ready time window.
New subscription service requests and changes to existing subscriptions will be accepted Monday through Friday from 8:00 a.m. to 5:00 p.m. Once the request is submitted, it may take up to thirty days for the new subscription or change to go into effect. The customer will receive a phone call informing them when the new subscription or change will start.
Subscription Service is limited to riders traveling to the same place at the same time at least once a week for a minimum period of 90 days. DART reserves the right to restrict and/or prioritize Subscription Service to maintain a maximum level of fifty percent (50%) as required by the ADA, when there is no excess demand capacity available. New Subscription Service requests and changes to existing subscriptions are Monday through Friday from 8:00 a.m. to 5:00 p.m.
Bicycles are NOT allowed on the vehicle. Due to limited space, safety measures, and time constraints, Paratransit vehicles cannot accommodate bicycles on board
The best way to stay up to date on service alerts and other DART-related news and information is to register for My DART Updates.
1401 Pacific Ave, Dallas, TX 75202
Customer Service Information is available 7 days a week : 5 a.m. to 12 a.m.
Holidays: 8 a.m. to 5 p.m.
Closed on Thanksgiving Day and Christmas Day