HELPFUL ADDRESSES

Paratransit Services
P.O. Box 660163
Dallas, Texas 75226-7271

For information on the Americans with Disabilities Act (ADA) of 1990, guidelines for Paratransit Services, or to file an ADA complaint, please contact:
DART DEO Department
Attn: ADA Compliance Officer
P.O. Box 660163
Dallas, Texas 75266-0163

We hope this guide answers some of your questions. If you need further information, please do not hesitate to contact us. We are here to provide safe, reliable, dependable and efficient public transportation to persons with disabilities. Welcome to DART Paratransit Services!

Revised August 2020

 

Please call 214-515-PARA (7272) to contact the following:

Option 1 - Trip Cancellations/Confirmation

Option 2 - Where's My Ride?

Option 3 - Reservations

Option 4 - Subscription Services

Option 5 - Certification

Option 6 - Coupon Information

A rider who disputes the basis for a suspension of service, termination of service or loss of subscription privileges can request an appeal hearing by calling or writing DART Mobility Management Services Customer Relations at:
Phone Number:
214-828-6736
Mailing Address:
P.O. Box 660163
Dallas, Texas 75266-0163

DART has a one-step appeal process. A written copy of the appeal process can be obtained by calling Paratransit Services at 214-828-6736.

Riders are asked to follow these rules of conduct to ensure the safety and comfort of all riders and the operator:

• No eating, drinking unless required to due to a medical condition and doing so helps to avoid adverse health consequences
• No smoking on board
• No riding under the influence of alcohol or illegal drugs
• No abusive, threatening or obscene language or actions
• No discharge of bodily fluids or open wounds
• No deliberate fare evasion
• No physical abuse of another rider, or the operator
• No operating or tampering with any equipment while onboard a Paratransit vehicle
• No radios, cassette tape players, compact disc players or other sound-generating equipment are to be played aboard the vehicles
• For safety reasons, please limit unnecessary conversation with operators when the vehicle is in motion

Riders who violate the rules of conduct are subject to penalties, up to and including, suspension of service. Note: Riders who engage in physical abuse or cause physical injury to another rider or operator may be subject to immediate and permanent suspension, and possible criminal prosecution.

• Cash: $3.00
• Guest: $3.00
• Paratransit Fare Coupons - 10 trips: $30.00
• Personal Care Attendants - no charge
• Feeder Fare: $0.75

All eligible riders, regardless of age, must pay exact fare when boarding. Drivers cannot give change. Paratransit Fare Coupons can be purchased online at www.DARTStore.org or at the DARTmart store at 1401 Pacific (DART Headquarters at Akard Station). Note: Coupon purchases are limited to five booklets per transaction with a valid Paratransit ID or copy of a valid Paratransit ID. For other locations, call 214-828-6736.

Please note: Drivers are not allowed to accept tips or gratuities.

Paratransit Services Operation Hours
Paratransit Services operates on a daily schedule that is comparable to our fixed-route bus/rail service.

Paratransit Live Scheduling Hours
Monday-Friday: 8:00 a.m. to 5:00 p.m. (except for these holidays: Martin Luther King Day, President's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Day and New Year's Day). For details on how to call and schedule trips on these days, please ask your reservations agent.

Web Booking Hours
Monday-Sunday: 24 hours

Where's My Ride? Hours
Monday-Saturday: 4:00 a.m. to midnight
Sunday: 6:00 a.m. to midnight (or until all trips are completed)

Certification Hours
Monday-Friday: 8:00 a.m. to 5:00 p.m.

Subscription Service Hours
Monday-Friday: 8:00 a.m. to 5:00 p.m.

Mobility Management Customer Relations Hours
Monday-Friday: 8:00 a.m. to 5:00 p.m.

The Mobility Ambassador Program uses qualified instructors to take riders step-by-step through learning how to ride buses and trains. The program also teaches participants all the practical skills to travel the DART System with confidence and safety. Training for bus and rail transit services does not make you ineligible for Paratransit services. Mobility Ambassadors also do group training for human service agencies, senior centers, and other organizations who need a little extra help using public transit. If you are interested in more information regarding the Mobility Ambassador Program, please call 214-828-8588.

Travel Training is your ticket to freedom and independence with the use of public transit. DART Paratransit Services offers Travel Training to people with disabilities wishing to ride public buses and trains to reach a wide variety of destinations. Riding public buses and trains gives you the freedom to set your own schedule without having to make reservations or worry about the availability of rides. DART's Travel Training Program is available free of charge to persons with disabilities who can use accessible fixed-route bus and rail transportation. Certified Paratransit riders travel free when using fixed-route bus or rail service. If you are interested in more information regarding the Travel Training Program, please call our Travel Training office at 214-828-8576.

If you change your contact information or lose your Paratransit ID, or your disability needs have changed, call our Certification office at 214-828-6717 Monday through Friday, 8:00 a.m. – 5:00 p.m.

Eligibility for DART Paratransit Services may be on a "conditional" basis, meaning service will only be provided for those trips in which ADA Paratransit eligibility standards have been met. You will be required to use DART's bus or rail services, or find alternative transportation, for trips that are not deemed ADA Paratransit eligible.