Feedback Form

If you are a member of the DART Corporate Annual Pass Program, the Local Annual Passes will remain the same, with rates starting at $720 in January, along with the Regional Annual Passes starting at $1,440 (prorated each month). The pass options for riders not participating in the Corporate Annual Pass Program include the Day Pass ($6) or the Monthly Pass ($126). For more information on becoming a Corporate Annual Pass Program member, please visit https://pass.dart.org/ or email [email protected].

To ensure there is no disproportional impact to low-income and minority riders, DART is proposing to increase the monthly pass price to $126 while keeping our day pass price at $6. Fewer riders are now using monthly passes, and the change will preserve more affordable service for the larger customer group who use day passes.

We heard feedback from our riders that it was confusing to figure out which pass to buy among the variety of passes available for different parts of the day. The new fare structure simplifies our daily fare options into either a day pass, or a 3-hour pass that can be applied any time of day. 

You can share your comments in the following ways:

• Attend a Pre-Public Hearing Community Meeting or station open house.
• Visit DART’s website at DART.org/FareUpdates.
• Call 214-749-2598.
• Submit comments via the GoPass app.
• Complete a comment card found onboard our buses and trains.
• Attend the Public Hearing on August 27, 2024, in the Board Room at DART Headquarters at Akard Station.

If approved, the Discount GoPass Tap card program will become permanent. If you meet the qualifications, you will still be eligible to participate. Your reduced fare will now expire one year from the date you apply.

Additionally, DART is proposing to offer Veterans a discounted fare, but they will also have to apply for a DART-issued reduced fare GoPass Tap photo ID card online or in person.

The DART Board is expected to vote on the proposed fare structure in October 2024. If approved, most of the fare changes will take effect on March 1, 2025.

Additional details about the fare restructure and how to provide input are available at DART.org/FareUpdates.

Yes. DART will continue to have fare boxes on its buses to accept cash fares. However, under the proposed fare change, the single ride fare will be replaced with a 3-hour pass at a cost of $3 for full fare and $1.50 for reduced fare. Fare boxes will issue 3-hour passes.

Yes. Seniors aged 65 and older are eligible for a reduced fare, but they must register for a reduced fare GoPass^® Tap card. To obtain a tap card, seniors will need to visit DARTmart at Akard Station in Downtown Dallas or register online at https://www.DART.org/reduced. Seniors must complete an application and show a government-issued ID to receive a DART-issued reduced fare GoPass Tap card.

Under the proposed plan, the cost of a day pass will remain $6, while the cost of a monthly pass will increase to $126 for full fare and $63 for reduced fare. The single ride (bus and GoLink only), AM, PM, and midday passes will be replaced with a standard 3-hour pass, which costs $3 for full fare and $1.50 for reduced fare. Riders will need to purchase a day pass or use a payment type with fare capping to ensure they do not pay more than $6 per day.

DART is considering simplifying the fare structure by consolidating the single ride (bus and GoLink only), AM, PM, and midday passes into one standard 3-hour Pass. The cost of a day pass will remain the same, and the cost of a monthly pass will increase. DART has also proposed eliminating the retail annual pass.

Other changes under consideration include:

• A new discount program for Veterans.
• The Discount GoPass^® Tap card program for qualified low-income customers, currently a pilot program, would become permanent. *
• Incentivizing bulk sales for special events, corporate, and educational institution programs through a tiered discount structure.
• Offering a monthly payment option for the Corporate Annual Pass program. *
• Expanding the education institution program to cover elementary schools. *

*Changes associated with calendar year-based programs such as corporate, educational institution, and low-income fare programs would be effective January 1, 2025.

All of DART's revenue sources, including sales tax and passenger revenue, must grow to financially support the operation, maintenance, and expansion of the DART System. DART routinely reviews its fare structure to ensure the agency is in good financial standing and that current and future customers have an easy experience interacting with the DART fare system.