DART News Release
Media Relations Contact:
May 1, 2019
DART's Tiffany Reed Wins National Call Center Challenge
Tiffany Reed, a Dallas Area Rapid Transit (DART) customer information representative, was named overall winner of the American Public Transportation Association's (APTA) 2019 Call Center Challenge, held in New Orleans.
The APTA Call Center Challenge celebrates the outstanding efforts of transit system call center personnel in a competition to crown the best in the industry.
Through simulated customer phone calls, the finalists were presented with randomly selected customer service scenarios and were judged on their ability to resolve each scenario in a friendly and professional manner.
The scenarios tested contestants on their customer-service and problem-solving skills on topics ranging from trip planning to conflict resolution.
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