Step 1
Complete a Paratransit Certification form.
Contact DART at 214-515-PARA (7272) to request a Paratransit Certification form or select the appropriate form(s) from the list below:

Step 2
Obtain a written verification of your disability from a physician.

Step 3
Return form and verification documents to Paratransit Services. You may complete the form online and then print for mailing or faxing or save it on your computer to send it as an email attachment. Upon receipt, a representative will contact you to schedule an in-person eligibility determination assessment.

You can return your form and verification documents one of three ways:

Step 4
Complete in-person paratransit eligibility assessment by an Eligibility and Training Specialist.

*Failure to complete any of the above steps prevents DART from considering your application for Paratransit Services.

The results of your assessment are reviewed by DART to determine if you are eligible for Paratransit Services.

• Becoming ADA Eligible for Paratransit Services
Applicants become ADA paratransit eligible on a "conditional" or "unconditional" basis.

• Conditional Eligibility
Customers with "conditional eligibility" will be able to use paratransit Services only for specified trips in which they meet ADA paratransit eligibility standards. This means, if you are able to use DART's bus or rail to complete a trip, you will not be eligible to use the paratransit services for that trip.


Paratransit Services offers free travel training to customers with "conditional eligibility." Through personalized instruction, customers learn to ride bus and rail services independently.

• Unconditional Eligibility
Customers with "unconditional eligibility" may use Paratransit Services exclusively.

• Notification of Eligibility
Applicants are notified within 21 days of their eligibility assessments.
Note: If an eligibility determination can not be made within 21 days from the receipt of the application, the applicant will be granted presumptive eligibility.

• Contesting an Eligibility Determination

An appeal process is available to any person who is denied eligibility for Paratransit Services, or who disagrees with an eligibility decision.