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    Home Guide Supporting Services Accessibility

Mobility For All

All DART buses and trains meet Americans with Disabilities Act (ADA) requirements, offering wheelchair lifts and other features to accommodate riders with disabilities.
  • Reduced Fares
  • Paratransit
  • Travel Training
  • Additional Information
  • FAQs

Reduced Fares for Seniors and People
with Disabilities

DART riders who are age 65 years and older, as well as those who have a disability, are eligible to pay a reduced fare on DART.

Paratransit

DART Paratransit Service is an origin to destination, curb-to-curb, public transportation service for people with disabilities who are unable to use DART fixed route buses or trains. Paratransit is a shared-ride service operated with modern, accessible vehicles, and taxi cabs.

DART Paratransit-eligible passengers with a valid Paratransit ID ride free on GoLink. Personal care attendants (PCA) who are on file can also ride free. Reservations can be made by calling GoLink services at call214-515-7272

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Travel Training

DART offers Travel Training to people with disabilities who may need assistance using public transportation. This training is particularly helpful for people not eligible for paratransit curb-to-curb service, or those eligible to use curb-to-curb service only for specific trips such as medical appointments.
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Additional Information

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Service Animals

Service animals are welcome on DART. No permit is required, but you may be asked to confirm that your animal is a service animal.

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Mobility Devices

DART buses offer wheelchair ramps and other features to accommodate riders with disabilities, and the center car of every light rail vehicle aligns with the level-boarding areas on station platforms, which makes it easy to board with mobility devices.

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Reasonable Modifications

It is DART's goal to operate a safe, efficient, and effective transportation system that provides mobility and accessibility to persons with disabilities, including individuals who use adaptive devices or mobility aids.

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Understanding Level Boarding

It's easier than ever to step right on board a light rail train. Each low floor center section has two clearly marked areas designated to accommodate wheelchairs.

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ADA Complaint Process

DART has established a grievance procedure of prompt and equitable resolution of complaints alleging discrimination. The American Disabilities Act (ADA) of 1990 and the Rehabilitation Act of 1973 forbid discrimination against those with disabilities regarding employment, transportation, public accommodation, communications, and governmental activities.

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You are responsible for keeping your smartphone charged while riding the bus or train, just as customers must keep track of their paper ticket or transit pass card. If your phone dies, you must purchase a new ticket from a ticket vending machine (TVM) or bus farebox for your trip.

Yes! The system will determine and charge the “best fare” when you Tap your GoPass Tap card at the card reader. As an example, you tap your card at 10 a.m. and the card system charges your account $2 for a Midday Pass. When you board again at 1 p.m., the system does not charge you because you are still within the Midday Pass period. When you tap again at 3 p.m., the system charges you an additional $3 for a PM Pass. Your total trip costs $5 – less than a Day Pass!

You can purchase or add value to your GoPass Tap card account at hundreds of retail locations; online at GoPass.org; or by calling DART Customer Service at call214-979-1111 and select the option, “For questions or issues with your tap card.”

To find your nearest retailer, click here. You can also go to your GoPass Wallet and select “Add Funds Using Cash”; then scroll to “Change store” to find a location near you.

First, make sure you are in an area with good cell service where you can receive SMS text messages to your phone. You may need to contact your service provider to make sure your phone is set up to receive SMS text messages from 5-digit short codes. In some cases, service providers may have message blocking active.

At the top of the home page, under “Email,” click on “Create New Account.” Fill out the form but leave “GoPass Tap card number” blank. Once, your account has been created, log in from the top of the home page. You will be taken to the “My GoPass Tap Account Cards” page. Select “Add/Report Card” to add a new credit or debit card account. If you use are using a payment-enabled device, register the card associated with your mobile payment app.

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Contact Us Today!

1401 Pacific Ave, Dallas, TX 75202

call  214-979-1111

Customer Service Information is available 7 days a week : 5 a.m. to 12 a.m.

Holidays: 8 a.m. to 5 p.m.

Closed on Thanksgiving Day and Christmas Day

 

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