ADA Complaint Process

DART’s Position on Discrimination

The American Disabilities Act
How to File a Complaint
Complaint Acceptance
Investigations
Letters Of Findings
Right to Appeal
Federal Transit Administration

The American Disabilities Act (ADA) of 1990

DART has established a grievance procedure of prompt and equitable resolution of complaints alleging discrimination. The American Disabilities Act (ADA) of 1990 and the Rehabilitation Act of 1973 forbid discrimination against those with disabilities regarding employment, transportation, public accommodation, communications, and governmental activities. The ADA additionally states that a disability is any physical or mental restriction significantly affecting a person's ability to participate in basic life activities. Therefore, DART offers accessible transportation arrangements for passengers unable to use their fixed-route bus service on account of either a temporary or permanent disability.

Instructions to the Public on How to File an ADA Complaint and Complaint Procedures

Dallas Area Rapid Transit will process and investigate complaints from individuals alleging discrimination in DART's programs, services, or activities under the Americans with Disabilities Act of 1990 (ADA). Disability complaints alleging discrimination in programs, services, or activities may be filed pursuant to the following procedures.

How to File a Complaint

Any person who believes that he or she has been discriminated against on the basis of disability by DART may file an ADA complaint, directly or through an authorized representative, by completing and submitting DART's ADA Complaint Form. DART will investigate complaints received no more than 180 days after the alleged incident.

A Complaint form may be accessed by clicking the link below:

^{The complaint should be filed with the following:}

Dallas Area Rapid Transit
EEO & Cultural Engagement Department
Attention: ADA Compliance Officer
P.O. Box 660163
Dallas, Texas 75266-7217

Email address: email[email protected]

Telephone

DART EEO & Cultural Engagement Department
phone 214-749-3366
For the deaf or hearing impaired, please call Relay Texas at phone 711
(http://www.relaytexas.com)

Complaint Acceptance

Once the complaint is received, DART will review it to determine whether it has jurisdiction. The complainant will receive an acknowledgment letter within ten (10) days of our receipt of the complaint informing him/her whether our office will investigate the complaint.

Investigations

Once the complaint is received, DART will review it to determine whether it has jurisdiction. The complainant will receive an acknowledgment letter within ten (10) days of our receipt of the complaint informing him/her whether the complaint will be investigated by our office.

Letters Of Findings

After the investigation is completed, DART will make a final decision and issue one of the following letters to the Complainant based on the investigation findings:

A letter of finding summarizing the allegations and indicating DART did not find a violation of ADA regulations. This letter closes the case.

A letter of finding summarizing the allegations and indicating DART’s services or programs violates ADA regulations. The letter will also contain a brief description of remedies DART will undertake to achieve compliance.

Right to Appeal

A Complainant may appeal a final decision resulting from an ADA investigation by submitting a written appeal to DART no later than ten (10) business days after receipt of the final decision letter. The appeal must be submitted to the Vice President of EEO & Cultural Engagement at the following address: EEO & Cultural Engagement Department, P.O. Box 660163, Dallas, TX 75266-7217.

Federal Transit Administration

A person may also file a complaint directly with the Federal Transit Administration's Office of Civil Rights at:

Federal Transit Administration (FTA)
Office of Civil Rights
East Building
1200 New Jersey Ave, SE,
Washington, DC 20590

Sign Up for Alerts Just for You!

The best way to stay up to date on service alerts and other DART-related news and information is to register for My DART Updates.

Subscribe

Contact Us Today!

1401 Pacific Avenue, Dallas, TX 75202

call 214-979-1111

Customer Service Information is available 7 days a week : 5 AM to 12 AM

Holidays: 8 AM to 5 PM

Closed on Thanksgiving Day and Christmas Day

Trip Planning

Transit and Use

Supporting Services

Safety and Security

General Fares and Overview

About DART

Public Access Information

Plans, Projects, and Initiatives

News and Events

Doing Business