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    Home Fares General Fares and Overview Discount GoPass® Tap Card

Discount GoPass® Tap Card

The program gives qualifying riders a convenient way to pay for bus and train fares, at half the cost of the regular fare.
  • Overview
  • How To Renew
  • Benefits
  • Who's Eligible?
  • Registration Tips
  • FAQs
  • Connect For Free
Connect For Free

Discount GoPass® Tap Card

The DART Board of Directors has made the Discount GoPass® Tap card program permanent.


 

How to Renew Your Card

  1. Come in person to DARTmart at Akard Station.
  2. Provide documentation that verifies you will receive benefits from a qualifying assistance program during 2025. The expiration date of your new GoPass® Tap card will be based on the eligibility period of your qualifying assistance program. On the date that your qualifying benefit expires, your GoPass® Tap card will also expire.
  3. Receive a new card. Any balance remaining on your old card will be transferred to the new one.

 

 


 

Click below to renew online or call phone 972-482-6491 for assistance over the phone.

Benefits of your Discount GoPass® Tap Card

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Save 50% on regularly priced local fares.

 

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Get the best fare every time you ride automatically.

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Never pay more than the total cost of a Reduced Day Pass in a calendar day or the total cost of a Reduced Monthly Pass in a calendar month.


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Reload your card at hundreds of Participating Retailers, online at GoPass.org, or by calling DART Customer Service at 214-979-1111, Option 1.
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Never lose your account balance if your card is ever lost or stolen, so long as your card is registered. Visit GoPass.org to register.

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Check your balance by managing your account online or over the phone.

Who is eligible for the Discount GoPass® Tap card?

If you've met the qualifications for any of the following assistance programs, you automatically qualify for a Discount GoPass® Tap Card.
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Children's Health Insurance Program

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Temporary Assistance for Needy Families

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Comprehensive Energy Assistance Program

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Housing Choice Voucher Program
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Special Supplemental Nutrition Program for Women, Infants, and Children

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Parkland Financial Assistance

Registration Tips

1. Gather proof of your current participation in one of the above qualifying assistance programs.

A current participant card with an expiration date or an agency letter are valid forms of proof. They must have your name on them. Scan or take a clear photo of the document.

2. Take your photo.

Have someone else take a headshot photo of you from the shoulders up, forward facing, square to the camera, with a plain neutral background. Do not wear a hat, sunglasses, or shaded glasses. Do not submit a selfie photo, a photo of a photo, or a photo or scan of your driver's license.

For tips on how to take a good photo with your cell phone, click here

3. Verify your Identification and Eligibility

4. Register online or call to register. 

Click below to register online or on the phone phone 972-482-6491 to register over the phone.

5. Your Discount GoPass® Tap card will arrive by U.S. Mail within 15 business days.

The card is free, but you must load it with at least $6 to get started - that's equal to two Reduced Day Passes.

The Discount GoPass® Tap card is white and has your name, photo, and a pink sticker with the discount expiration date of Dec. 31, 2024. DART fare enforcement officers, police officers, and bus operators know that anyone with this card qualifies for reduced DART fares.

No. The only requirement for the Discount GoPass Tap card program is that you are a participant in one of the qualifying assistance programs.

Your card is automatically registered when it's issued. As soon as you start using your card, you benefit from daily and monthly fare capping and account balance recovery.

If you provide an email address when you register, you will receive a message to remind you to fully register your card so you can manage your account online.

To create an online account, go to GoPass.org and click "Create New Account" at the top of the page. Once you have set up your GoPass® Tap Account, you can reload your card, view your transaction history, and save payment methods online

You can add value to your tap card with cash or credit at hundreds of retail locations, including 7-Eleven, ACE Cash Express, Tom Thumb, and many independent convenience stores. Find a location near you at GoPass.org under the "GoPass Tap" menu.

You also can add value to your account online at GoPass.org, or by calling DART Customer Service at 214-979-1111, Option 1.

When you receive your Discount GoPass® Tap card, you must put at least $6 of value on your account. When you reload the tap card, you can add as little as $1 up to a total value of $200

You can check the balance on your tap card by logging on to your account at GoPass.org or by calling DART Customer Service at 214-979-1111, Option 1.

No. Each person must have their own, unique Discount GoPass® Tap card.

If you tap your card at the reader and see a yellow circle on the screen with the words "Low Card Balance," it means you have enough money for that trip - but you need to add funds before the next one.

If you see a red circle with an "X" and the words "Load Funds," then you do not have enough money in your account for the trip. You can still buy a Reduced Local Pass at the bus farebox or ticket vending machine (TVM). Your Discount GoPass® Tap card will serve as your reduced-fare photo ID.

On trains, fare enforcement officers have handheld devices to verify that you tapped your card at the card reader prior to boarding.

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Contact Us Today!

1401 Pacific Ave, Dallas, TX 75202

call  214-979-1111

Customer Service Information is available 7 days a week : 5 a.m. to 12 a.m.

Holidays: 8 a.m. to 5 p.m.

Closed on Thanksgiving Day and Christmas Day

 

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