Media Relations Contact:
Morgan Lyons
Mark A. Ball

November 11, 2009

Riders recommend service to others

New DART survey shows customer satisfaction still high

For the third consecutive year more than nine out of ten Dallas Area Rapid Transit (DART) customers report overall satisfaction with the agency. The survey reported a 93 percent general satisfaction compared to 94 percent in 2008 and 91 percent in 2007.

The survey of more than 5,500 customers was conducted in August and has a margin of error of +/- 1.3 percent. Other key findings from the survey include:

• 95 percent would recommend riding DART to others
  
• 86 percent believe services are better than last year
  
• 86 percent believe buses are on schedule
  
• 95 percent report the trains are on time
  
• Customer perception of vehicle cleanliness was up for both buses (81 percent) and trains (95 percent) compared with 2008
  
• Customers feel safe at Transit Centers and Park & Rides (88 percent), buses (91 percent), trains (90 percent) and bus stops and rail stations (86 percent).