Joppa Rides
The city of Dallas and DART have partnered to offer this on-demand transportation service for residents of the Joppa community.
Drop-off/Pick Up Locations
You may only be dropped off or picked up at one of these designated locations.
You can also use Joppa Rides to connect to other DART services. Please know that a regular DART fare is required to board buses and trains.
Joppa Rides Operating Hours
Monday - Sunday: 5 AM - 11 PM
Joppa Rides connects with most DART services, including bus, rail and Paratransit Services.
Participants can enroll in two ways:
| Fare: If you are registered for Joppa Rides, you can book eligible Uber or Lyft trips at no cost. No coupon code is needed, and the cost will show as $0. |
Register your Uber or Lyft for Joppa Rides If you are an existing Uber or Lyft user, provide DART with the email address attached to your rideshare account when you register for Joppa Rides. If you set up a new Uber or Lyft account, use the same email address you listed on your Joppa Rides registration form. |
UBER Account Setup The Uber app is made for use on smartphones. If you don’t have the Uber app already, you can download it for free from the Google Play or App Store. |
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LYFT Account Setup The Lyft app is made for use on smartphones. If you don’t have the Lyft app already, you can download it for free from the Google Play or App Store. |
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Don’t have a smartphone? Don’t worry! If you do not have a smartphone, you can sign up for a rideshare account at Uber.com or Lyft.com. Then, you can login to you account at m.Uber.com or account.lyft.com and request a ride from the website. If you do not have a smartphone and are unable to schedule a trip on a computer, then registered residents can call 214-515-7272 to schedule a Joppa Rides trip through DART Mobility Management Services. |
Scheduling a Rideshare Trip To request a ride, you must be at least 18 years of age. Anyone under that age must be accompanied by an adult 18 years old or older. Each Joppa Rides Uber or Lyft trip can include up to four people. | |
| ❶ | Schedule a ride Open the Uber or Lyft app, then tap the button that says, “Ride,” or the button that says, “Now,” located just to the right of the “Where to?” bar. |
| ❷ | Provide pickup info Set your pickup date, time, location, destination, and ride type. For all Joppa Rides trips, you should select the “UberX” service type. Click or slide the round button at the bottom of the screen to the suitcase icon to select your business/DART profile. The text next to the button should say, “Dallas Area Rapid Transit.” If your trip origin and destination are located within the Joppa Rides service area, there will be no charge for the first two trips each day. |
| ❸ | Get set to ride Confirm the details of your upcoming trip and tap “Schedule.” Edit or cancel any time before your ride. Learn more about the cancellation policy below in the Frequently Asked Questions. |
If you cancel the trip before you are matched with a driver, there is no penalty and you still have two trips available for the day. If you cancel your trip after you have been matched with a driver, or if you are a no-show for pickup, that counts as a "trip."
DART has the right to suspend, for a reasonable amount of time, individuals who establish a pattern or practice of no-show or late cancellations. All potential suspensions will be handled on a case-by-case basis
Yes, you will need to purchase a DART ticket or pass if you connect to other DART services like bus or rail. Learn more at DART.org/fares.
Each Joppa Rides trip can transport up to four passengers. Only one person in the group should schedule the Uber ride.
A "trip" is a one-way trip. For example, if you use the Joppa Rides program to take Uber from your home to the Fiesta Mart grocery store, that is one trip. If you get a ride from Fiesta Mart back to your house, that is your second trip. Each registered Joppa resident can take two free trips per day.
Registration & Program Information
DART Service Planning
214-749-2833
Phone Scheduling & Accessible Trip Scheduling
DART Mobility Management Services
214-515-7272
Hours of Operation
Monday - Sunday: 5 AM - 11 PM
DART Customer Relations
214-979-1111
Hours of Operation
Weekday: 6 AM - 8 PM
Weekend: 8 AM - 5 PM
Holiday Hours of Operation: 8 AM - 5 PM
The Customer Relations Center is closed on Thanksgiving Day and Christmas Day.
The best way to stay up to date on service alerts and other DART-related news and information is to register for My DART Updates.
1401 Pacific Avenue, Dallas, TX 75202
Customer Service Information is available 7 days a week : 5 AM to 12 AM
Holidays: 8 AM to 5 PM
Closed on Thanksgiving Day and Christmas Day
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