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    Home Guide Safety and Security Passenger Guide to Safety and Security 

Passenger Guide
to Safety and Security

DART officials have stepped up patrols of transit vehicles, stations, and transit centers in cooperation with member city police departments and the U.S. Department of Homeland Security (DHS).
  • Security Measures
  • Be Alert
  • Police
  • Reporting
  • Tips
  • Suspicious Items
  • Suspicious Activity
  • More Information

More Peace of Mind in Every Ride.

Meet the extra eyes (and smiles) on board with you - our team of Transit Security Officers

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Suspicious Behavior?

If You See Something, Say Something.

   Apple Store

Report a problem in the GoPass® app.

No smartphone? TEXT-a-TIP phone 214-256-1819



Special security measures being undertaken include:

  1. Periodic checks of DART Rail and TRE vehicles
  2. Sweeps of rail vehicles at the end of the lines
  3. Increased police presence at high-volume rail stations during rush hours
  4. Special announcements for passengers to check around their seats prior to departing trains and to report any unattended or suspicious items
  5. Coordination of security efforts with city police departments within the service area
  6. Constant communication between police and bus/rail dispatchers regarding any suspicious persons or packages on DART vehicles or in passenger facilities
  7. Transit Security Officers (TSOs) focus on DART Code of Conduct violations and any potential unlawful activities on DART property
  8. TSOs help to deter misconduct and demonstrate DART's continued commitment to keeping our customers safe
SAFETY AND SECURITY BEGIN WITH YOU

It is important to educate yourself and your family about safety and security aboard DART vehicles. DART trains and buses are designed to be user-friendly, fast, convenient, and, most importantly, safe.

Take a few minutes to become more aware of your surroundings. In an emergency, always follow the instructions of uniformed DART personnel, police, and fire officials.
Click below to learn more about the NTAS
National Terrorism Advisory System

Always Be Alert

Although DART Police and public safety agencies strive to provide all citizens with a safe and secure environment, you can take precautions whenever you are in a public location to protect yourself from criminal activity.

  1. First and foremost, be aware of your surroundings and those around you. It is easy to tune everything out while on your phone or listening to music. This is a prime opportunity for criminals to take advantage of the situation. Victims and witnesses are not able to assist in identification because they do not know their surroundings.
  2. Keep valuable items out of sight. Most crimes are based on opportunity. By keeping valuable items out of sight, including cell phones and laptops, you make it harder for criminals to quickly grab whatever they see and run off with it.
  3. Keep your personal items under your control at all times. Items such as purses, packages, and briefcases set down even for just a second are easy targets for a snatch-and-run. This will also ensure you don’t forget your items. Items left behind could be considered suspicious and are subject to destruction.
  4. Successful crime prevention programs all have one thing in common -- active citizen participation. We need you to make it difficult for criminals to commit the easy crimes of opportunity.

 


Please report any suspicious or criminal activity to DART Police at

phone 214-928-6300 or use the GoPass® app.


 

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Community Outreach

DART Police participates in several community outreach initiatives, including National Night Out, Operation Lifesaver and Santa Cops.

Learn more
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Real Police. Real Consequences

DART Police officers are licensed peace officers of the state of Texas. Think before you act up on board.

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DART: A Safe Place to Get Help

DART is proud to be a part of the Safe Place program that builds community safety nets for young people in crisis.

Learn more

Reporting Emergencies

On a DART Rail train:

 

  • Notify any uniformed DART employee present or locate the emergency intercom on either end of the rail vehicle and use it to contact the train operator.

  • You may also call DART Police at phone 214-928-6300 or dial 911.

 

On a DART bus:

 

  • Notify your bus operator, call DART Police at phone 214-928-6300 or dial 911.

 

At a DART Rail station:

 

  • Notify any uniformed DART employee present or call DART Police at phone 214-928-6300 or dial 911.
  • You may also go to the blue phones and dial *80 for assistance.

DART Police encourages you to save phone 214-928-6300 in your phone so that you’re ready to take action in the event of an emergency.

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DART Safety Tips

Safety begins with you. Practicing DART's top 10 safety tips will help keep you safe while taking public transit.

Learn more
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Bus Safety Tips

Before you catch a ride on a DART bus, it's a good idea to know what you can do to ride safely.

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Rail Safety Tips

Educating yourself and your family about safety aboard DART trains is important.

Learn more

Suspicious Packages, Containers and Devices

  1. Are there unusual wires or batteries visible?
  2. Are tanks, bottles, or bags visible, which may indicate that a chemical is present?
  3. Is a message attached to the item?
  4. Is there a suspicious cloud, mist, gas, vapor, or odor?
  5. Is anything seeping from the item? Is it oily?
  6. Is the unattended item in an out-of-the-way-place?
  7. Was anyone observed abandoning the item and quickly leaving the scene?
  8. Are people in the area showing signs of sickness or distress?

Please report any suspicious packages, containers or devices to DART Police at phone 214-928-6300, or dial 911, or click the Report a problem to DART button in the GoPass® app.

Suspicious Activity

Be aware of people who:

  1. Appear lost
  2. Loiter, stare or watch others
  3. Pace or appear nervous or jumpy

Report people who:

  1. Act in a disorderly manner or alarm or disturb others
  2. Quickly exit an area after abandoning a package
  3. Carry a weapon or a suspected weapon
Note: To assist us, take note of the person’s movements and physical appearance, such as clothing, hair color, height, weight, and gender.

More Information

DART Police 24 hours, daily
call 214-928-6300


Customer Information Center
call 214-979-1111

7 Days a week: 5:00 AM - 12:00 AM | Holiday Hours of Operation: 8 AM - 5 PM


Customer Information Center is closed on Thanksgiving Day and Christmas Day.

Useful Links


Sign Up for Alerts Just for You!

The best way to stay up to date on service alerts and other DART-related news and information is to register for My DART Updates.

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Contact Us Today!

1401 Pacific Ave, Dallas, TX 75202

call  214-979-1111

Customer Service Information is available 7 days a week : 5 a.m. to 12 a.m.

Holidays: 8 a.m. to 5 p.m.

Closed on Thanksgiving Day and Christmas Day

 

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