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DART Rides

DART Rides is a rider assistance program for registered residents of qualified cities or ZIP codes who are age 65 or over OR have a certified disability. Enrollment is required.


Areas served include:

  • Carrollton - All ZIP codes
  • Dallas - All ZIP codes
  • Plano - All ZIP codes
  • Rowlett - All ZIP codes
  • Addison - 75001 ZIP code
  • Farmers Branch - 75006, 75234 ZIP codes
  • Irving - 75038, 75039, 75060, 75061 and 75062 ZIP codes

Eligibility



Medical certificate or state or federal disability identifications required for proof of disability.

Qualified disabilities are as follows:
  1. Certified legally blind (Those who are legally blind, whose visual acuity in the better eye, after correction, is 20/200 or worse or visual field is contracted.)
  2. Certified deaf or profound hard of hearing (Total deafness, persons whose hearing loss is 70 dba or greater in the 1000 and 2000 Hz ranges.)
  3. Certified to be Non-ambulatory (Manual Wheelchair, Sport Wheelchair, Power Wheelchair)
  4. Certified to be semi-ambulatory - uses mechanical aid (Cane, Crutches, Walker, Leg Brace)
  5. Physical disability (Hemo-dialysis, Heart Disease, Portable Oxygen, Portable Respiratory Unit, Amputation of an extremity)
  6. Certified for at least 50% VA disability (Service Connected)
  7. Certified for Social Security Disability Income (SSDI, SSI, Award Letter)
  8. Certified as intellectual disability / intellectually disabled (Intellectual Disability)
  9. Certified as having a seizure disorder (Seizure Disorder)
  10. Certified as having a Mental Illness (Schizophrenia, PTSD, Anxiety, Bipolar Disorder)

The program serves registered residents of qualified cities or zip codes who are senior citizens age 65+ and/or persons with disabilities. Persons interested in applying for the service should complete an application to determine eligibility.

Qualifications



To be eligible for the program (proof of eligiblity is required):
  1. Age 65 or older OR have a qualifying disability. (vision, hearing, physical disability, SSDI recipient, VA disability, intellectual disability, non-ambulatory, semi-ambulatory, seizure disorder, or mental illness)
  2. Permanent resident of a qualified city or zip code. You must present proof of residency, such as a government ID, a recent utility bill or other documentation verifying residency.
  3. No other means of transportation available to you. For example: DART Paratransit Services.

How to Use the Program


Apply online, by mail, or by phone through DART Mobility Management Services. If approved for the program, you will receive notification from DART that you are registered. Please allow 10 business days for your registration to be processed. Check the status of your application online or call DART at 214-828-6717.

Log into the online portal to access your account. You can check your account balance, add money to your account, and review your recent transactions.


Service Area



The program is intended for travel in the DART service area. The DART service area includes Addison, Carrollton, Cockrell Hill, Dallas, Farmers Branch, Garland, Glenn Heights, Highland Park, Irving, Plano, Richardson, Rowlett, University Park, and the DFW Airport. Remember that long trips may be costly and will reduce the number of trips you can make in a month. The maximum value that can be stored on your virtual subsidy wallet is $200 in any month. Riders may also use the personal wallet to help pay the cost for any trip where the total cost exceeds the value stored in the subsidy wallet.


Service Hours



The program operates during the same hours as DART's Paratransit, fixed-route bus, and rail service which is approximately 5 a.m. to midnight Monday through Saturday and 7 a.m. to midnight on Sundays and holidays.


Scheduling Trips



Phone reservation line: 214-515-7272. To schedule a ride, call an hour ahead of time, that you wish to be picked up. You may also advance schedule up to 7 days.


Program ID#



When calling to schedule a ride, please give your customer ID# to the call taker to confirm that you are part of the DART Rides Program.


Assistance



You must be able to get yourself and any equipment you require into and out of the vehicle without any assistance.


 Vehicles



A variety of vehicles will operate the program. A vehicle matching the mobility needs identified in your profile will be sent. Trips that do not require a mobility aid may also be provided through an approved rideshare service such as Uber. To check the status of your vehicle, call 214-515-7272 for Where's My Ride.


Fares



Fares are calculated at the time of scheduling a trip. If the total fare is more than what is available in the subsidy wallet, funds from the personal wallet are used. You will not be able to book a trip if the calculated trip fees exceed your available account balance. Once you schedule a trip, the calculated trip cost will be placed in reserve in your account until the trip is completed or canceled. A trip cost will be given at the time of booking.


Guests and Personal Care Attendants



There is an additional $2 fee for each additional passenger or personal care attendant that is riding with you. Guest fares are paid at the time of scheduling and are included in the total trip cost.


Program Account Wallets



Once approved for the program, you will be issued an ID#. To add funds to your wallets online you must register by going to www.DART.org/rides using your ID# and a valid email address. Up to $200 of value per month, can be purchased at a cost of $50 to the rider. The rider is required to provide 25% of the cost. The table below demonstrates how rider payments translate into the actual value in the subsidy wallet.
You Pay Funds Received Total Value
$5 $15 $20
$15 $45 $60
$25 $75 $100
$35 $105 $140
$50 $150 $200

The value stored in the subsidy wallet may not exceed $200 at any time, and it may only be used for program rides. Value can be loaded into wallets by going to www.DART.org/rides with a credit or debit card, or by check or money order when mailed to DART - DART Rides, P.O. Box 840736, Dallas, TX 75284-0736. Please allow 7-10 days to process mailed in payments. Payments may be made throughout the month but cannot exceed $50 in any one month. Any remaining funds in the wallet will roll over to the next month for use.




Personal Wallet



There is a personal wallet available, this allows you to load personal monies into your personal wallet that does not include a funding match. This may be a need if you are exceeding the maximum balance of $200 in a month for rides. Simply select "“personal" when adding funds from the website or, notate "personal funds" on your mailed check. A maximum of $200 may be added of personal funds monies per month, and this amount will be utilized towards rides after utilizing all subsidy funds. Any remaining personal funds amount will roll over to the next month for use and may not exceed $200 at any time.


CONTACT INFORMATION


Applications, Eligibility, & Program Information

214-828-6717


Reservations & Where's My Ride?

214-515-7272


General DART Information

214-979-1111


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