DART does not own bus stops. So, we do not shovel the snow. The city (or town) where you live is responsible for the upkeep

Head to our contact DART customer service page to email or call us. 

It is unlawful to litter. If customers are littering, please contact us at 214-928-6300. You can talk to a DART Police Officer, a DART Fare Enforcement Officer, or a DART Bus/LRV Line Supervisor. We will also see if we can provide a trash receptacle in the area

All our tickets can be purchased on the day of travel. You can also book it in advance if you wish via our website or on the GoPass app.

You will receive an email confirmation with information about your itinerary once you make a booking. This email will contain your booking reference number and details about the journey. Your ticket is also unique, so please keep it for the duration of your travel. Check your spam folder if you are still waiting to receive an email within five minutes.
You also have the option to resend your ticket to your email. Log in to the website using your username and password, and in the Orders section (hover over your username for access), select View Past Orders. There is a resend button at the bottom of that page.

If you need to change your travel plans, contact us before the departure by calling 214-979-1111. Please note that changes can't be made after the travel date has passed.

Yes, but DART operators are unable to assist with luggage. Make sure you can carry or wheel all your luggage by yourself. Bags must not block aisles, as there are no luggage racks on DART trains or buses. On DART trains, the center section of each train car offers platform-level boarding - perfect for roll-on luggage - plus additional floor space. There are no size restrictions or weight limits for luggage brought onto the train.

Visit DART Schedules to view train schedules, find out the location of stations, and purchase tickets.

If you have an urgent health or safety emergency at a railroad crossing, dial 911 first. You can also call DART Police at 214-928-6300 for emergencies. If you are currently at the crossing and need to contact the railroad, check the small blue sign posted there. This sign will have their phone number and the local station address with the corresponding cross-section showing on it in case you do not have this information memorized. Dial that number and provide them with your street name and city if needed.

In an emergency, it is always important to listen to and calmly follow the instructions provided by DART employees. However, the information below is also useful when dealing with an emergency:

On a DART bus, emergency exit procedures are listed on windows, ceiling escape hatches, and doors. Fire extinguishers are inside the front door, under the passenger-side seat, or beneath/behind the driver's seat.

Use the emergency intercom at either end to contact the train operator on a DART rail or TRE. Emergency instructions are posted inside each rail car next to the center doors. Fire extinguishers are in the operator's cab and are also often available under the last row of seats at the end of the car.

In a DART station, use the emergency intercoms to contact DART personnel. Call 911 on any pay phone. Familiarize yourself with all exits at the stations you frequently use if you ever must take a different exit.