Live agents are available from 8:00 a.m. to 5:00 p.m. Monday through Friday. Reservations can be made with an agent up to 2 days in advance Monday through Wednesday, and up to 4 days in advance on Thursday and Friday. However, reservations must be made at least the day before a scheduled trip by 5 p.m. DART Paratransit Services does NOT offer same day service.

To schedule a trip with a live agent, please call 214-515-PARA (7272) and be ready to provide the following information, in this order:

• Your DART Paratransit identification card (Paratransit ID) number
• The date you will be traveling
• Your pick-up address (including building/business names, specific pick-up information, landmarks)
• The time you would like to be picked up OR the time you need to reach your destination
• The physical address of your destination (including specific drop-off information)
• Telephone number at your destination
• If a personal care attendant (PCA) will travel with you
• If guests other than your PCA will travel with you (including children)
• If you will be using a mobility device
• If you will be using a car seat for your child (See Seatbelts/Car Seats)

When scheduling rides for specific times, be sure to allow plenty of time to finish your appointment in order to meet the vehicle at your scheduled pick-up time. Be aware of opening and closing times at your destination to avoid waiting outside the building before or after business hours. When scheduling your trips, please follow these suggestions:

• Allow adequate time to reach your destination
• Allow extra time for the pick-up and drop-off of other passengers before reaching your destination
• Allow for traffic conditions and weather delays

Paratransit Services can negotiate pick-up times 1 hour before or 1 hour after the requested travel time as established under the Americans with Disabilities Act (ADA) of 1990 service criteria.

DART Paratransit Services offers two types of service: Demand Service and Subscription Service. Demand service is provided when a customer contacts Paratransit and makes a reservation for service. Subscription Service is a standing reservation for customers who make the same trip at least once a week. (See WHAT IS SUBSCRIPTION SERVICE?)

Paratransit trips can be scheduled one of two ways: by 1) talking with a live agent or 2) by booking your trip online at  www.DART.org/RidePara (See  HOW DO I BOOK A TRIP WITH WEB BOOKING?)

To use Option 1 above, call Paratransit Reservations at 214-515-PARA (7272) to schedule your trip.

Certified Paratransit riders are welcome to schedule trips to begin and end anywhere in the following cities:

• Addison	• Garland	• Rowlett
• Carrollton	• Glenn Heights	• Plano
• Cockrell Hill	• Highland Park	• University Park
• Dallas	• Irving
• Farmers Branch	• Richardson

Service is also provided to and from DFW International Airport.

 

DART Paratransit Service is an origin to destination, door-to-door, public transportation service for people with disabilities who are unable to use DART fixed route buses or trains. We provide reasonable modification of policy and practice upon request to ensure that our transportation services are accessible to people with disabilities. Paratransit is a shared-ride service operated with modern, accessible vehicles.

DART Paratransit also offers a feeder service, for those individuals who can take Paratransit to the nearest bus or rail terminal, and continue to their destination by bus or rail. Feeder service must be taken to the nearest practical bus or rail terminal that will get you to your final destination. For those riders who can use feeder service, the fare is just $0.75 for each one-way trip versus $3.00 for a one-way regular Paratransit trip.

DART also offers free travel training, along with Mobility Ambassadors, to persons with disabilities who are capable of riding accessible bus and rail services.

Welcome to DART Mobility Management Services, where it's our pleasure to serve you! While reading through this guide, you will get a basic understanding of Paratransit service, what it is, and how it will work for you.

Our desire is to provide independence for riders just like those who use DART's fixed route buses and trains but are unable to do so. Thank you for giving us the opportunity to provide you with a 5 Star Customer Experience as well as being your transportation provider now and into the future!