The DART Strategic Plan is built upon six ambitious goals that provide a unified framework for the agency, enabling our employees, customers, and communities to clearly understand what DART intends to achieve and how we will deliver on our future vision. Each goal has a distinct purpose, but together, they will result in transformative outcomes.
Build a nimble organization that can act quickly and effectively by streamlining processes and empowering employees.
Deliver a quality customer experience defined by strong rider advocacy and built on professional pride and continuous improvement.
Position DART as a collaborative leader and recognized regional economic and mobility asset.
Integrate mobility options to create a seamless travel experience defined by frequency and reliability to position DART as first in mind.
Create a culture that aligns roles and responsibilities with the vision, deepens organizational trust, and encourages growth.
Create fantastic spaces that add value to our communities, enhance the rider experience, and foster a sustainable and thriving region.
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1401 Pacific Avenue, Dallas, TX 75202
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Holidays: 8 AM to 5 PM
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