Over the last 40 years, DART has connected millions of North Texans to jobs, education, entertainment, health care, and more. Today, we operate a multimodal network of bus, light rail, regional rail, microtransit, and paratransit services across a 700-square-mile, 13-city service area. Our investments in service and infrastructure have helped catalyze an estimated $17 billion in development around our stations.
But this is just the beginning. North Texas is projected to be the third-largest region in the U.S. within ten years and will add four million people and three million jobs over the next twenty years. This much growth will bring challenges as well as opportunities. DART is well positioned to address this future growth, maximize the social and economic benefits to people, our cities, and the region, and limit the costs and impacts often associated with rapid growth.
The DART Strategic Plan serves as our guide over the next decade as we move from Point A, where we are, to Point B, where we want to be. Point B represents what success looks like for DART in the future and lays out a more substantial role for DART in our rapidly growing region.
Our overarching goal is to move DART from being a service that people sometimes use to being a valued regional economic and mobility asset. Where more people use and rely on DART because its services are attractive and convenient. Where DART’s full potential is unlocked, and our cities and partners seek to leverage transit as a catalyst for economic prosperity and better quality of life. Where people are proud to work at DART, choose to live, work, and play in areas served by DART, and think of DART first for their mobility needs.
Point B is anchored by and reflected in our Vision, Mission, and Values. Our Vision Statement expresses why we do what we do. It reflects our aspirational goal of being first-in-mind for mobility and a valued partner for life, whether that be with our riders, our cities, businesses, or the many stakeholder organizations in the region. Our Mission Statement defines what we do every day and is fueled by the Vision. Our Values provide the shared foundation for how we go about pursuing our vision – individually and together – so that DART’s reputational goals shine through.
Getting to Point B represents a turning point that will begin to move the agency, our communities, and the region toward a better future.
VISION
Your first-in-mind mobility partner.
MISSION
We create best-in-class mobility experiences that help people and communities connect and flourish.
The Strategic Plan is organized around six ambitious goals so that our employees, customers, cities, and stakeholders can understand why DART plans to do things, what DART plans to do, and how they will be a part of our journey as we move forward. Each goal has a distinct purpose, but together, they will result in transformative outcomes.
The first two goals, Empowered Agency and Culture of Contribution, are internally focused on the agency and its employees. The second set of goals, Quality Service and Seamless Mobility are customer-focused and supported by their relationship to the first two. The final two goals, Fantastic Spaces, and Strategic Relationships are focused on community- and relationship-building, both critical to engaging others, adding value, and creating advocacy around transit’s role and potential in the region.
The Strategic Plan will help DART prioritize resources and activities over the next five years, but with an eye to a longer, 10-year horizon. This timeframe recognizes that some of the initiatives are already underway while others will take more than five years to accomplish. Progress will be monitored and reported annually, noting accomplishments or highlighting the need for refinements.
DART strives to be a good steward of public funds, balancing risk with fiduciary responsibility. As such, the advancement of the Strategic Plan will be subject to financial constraints and established standards consistent with the annual budget and financial plan review process and final approval of the annual budget and financial plan by the DART Board.
EMPOWERED AGENCY
Build a nimble organization that can act quickly and effectively by streamlining processes and empowering employees.
QUALITY SERVICE
Deliver a quality customer experience defined by strong rider advocacy and built on professional pride and continuous improvement.
FANTASTIC SPACES
Create fantastic spaces that add value to our communities, enhance the rider experience, and foster a sustainable and thriving region.
CULTURE OF CONTRIBUTION
Create a culture that aligns roles and responsibilities with the vision, deepens organizational trust, and encourages growth.
SEAMLESS MOBILITY
Integrate mobility options to create a seamless travel experience defined by frequency and reliability to position DART as first in mind.
STRATEGIC RELATIONSHIPS
Position DART as a collaborative leader and recognized regional economic and mobility asset.
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1401 Pacific Ave, Dallas, TX 75202
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