Registration & Program Information
DART Service Planning
email[email protected]
phone214-749-2833

Phone Scheduling
phone214-515-7272
Hours of Operation: Monday-Sunday, 5:00 a.m.-11:00 p.m.

Accessible Trip Scheduling
DART Mobility Management Services
phone214-515-7272
Hours of Operation: Monday-Sunday, 5:00 a.m.-11:00 p.m.

DART Customer Service
phone214-979-1111
Hours of Operation:
Monday through Friday: 6 a.m. to 8 p.m.
Saturday and Sunday: 8 a.m. to 5 p.m.
Holiday Hours of Operation: 8 a.m. to 5 p.m.
The Customer Information Center is closed on Thanksgiving Day and Christmas Day.

If you cancel the trip before you are matched with a driver, there is no penalty and you still have two trips available for the day. If you cancel your trip after you have been matched with a driver, or if you are a no-show for pickup, that counts as a "trip."

DART has the right to suspend, for a reasonable amount of time, individuals who establish a pattern or practice of no-show or late cancellations. All potential suspensions will be handled on a case-by-case basis

Yes, you will need to purchase a DART ticket or pass if you connect to other DART services like bus or rail. Learn more at DART.org/fares.

Each Joppa Rides trip can transport up to four passengers. Only one person in the group should schedule the Uber ride.

A "trip" is a one-way trip. For example, if you use the Joppa Rides program to take Uber from your home to the Fiesta Mart grocery store, that is one trip. If you get a ride from Fiesta Mart back to your house, that is your second trip. Each registered Joppa resident can take two free trips per day.

You may only be dropped off or picked up at one of these designated locations.

• 7-Eleven - 2911 E. Ledbetter Dr.
• Cash Saver grocery - 2130 E Ledbetter Dr.
• CVS Pharmacy - 5050 S. Lancaster Rd.
• Dallas VA Medical Center - 4500 S. Lancaster Rd.
• DART Ledbetter Station - 2006 E. Ledbetter Dr.
• Fiesta Mart grocery - 3030 S. Lancaster Rd.
• Jeremy's Drive-in Grocery - 3444 Illinois Ave.
• Lancaster Kiest Shopping Center - 3200 S. Lancaster Rd.
• Oak Cliff Boys & Girls Club - 2907 Linfield Rd.
• Shell Gas Station - 3915 Linfield Rd.
• Southern Skates Roller Rink - 2939 E. Ledbetter Dr.
• Sweet Georgia Brown Bar-B-Que Buffet - 2840 E. Ledbetter Dr.
• W.W. Bushman Elementary School - 4200 Bonnie View Rd.
• Wells Fargo Bank - 2906 E. Ledbetter Dr.
• Williams Chicken - 2831 E. Ledbetter Dr.

Registered Joppa residents may schedule an accessible trip by calling DART Mobility Management Services at  call 214-515-7272. Please tell the dispatcher what kind of assistance you need when you call.

Accessible vehicles can accommodate a wheelchair, motorized scooter, walker or other mobility device. DART also can help riders needing visual or hearing assistance.

To schedule an accessible vehicle, please call a day in advance to schedule your trip to ensure an accessible vehicle is available.

If you do not have a smartphone or are unable to schedule a trip on a computer, then registered residents can call  call 214-515-7272 to schedule a Joppa Rides trip through DART Mobility Management Services.

Schedule a ride
Open the Uber app, then tap the button that says, "Ride," or the button that says, "Now," located just to the right of the "Where to?" bar.

Provide pickup info
Set your pickup date, time, location, destination, and ride type. For all Joppa Rides trips, you should select the "UberX" service type.

Click or slide the round button at the bottom of the screen to the suitcase icon to select your "business" profile. The text next to the button should say, "Dallas Area Rapid Transit."

If your trip origin and destination are located within the Joppa Rides service area, there will be no charge for the first two trips each day.

Get set to ride
Confirm the details of your upcoming trip and tap "Schedule." Edit or cancel any time before your ride. Learn more about the cancellation policy below in the Frequently Asked Questions.

The Uber app is made for use on smartphones. If you don't have the Uber app already, you can download it for free from the Apple App Store or Google Play.

If you do not have a smartphone, you can sign up for an Uber account at Uber.com. Then, you can login to your Uber account at m.Uber.com and request a ride from the website.

If you are an existing Uber user, provide DART with the email address attached to your Uber account when you register for the Joppa Rides program to ensure you receive your qualified Uber trips. If you set up a new Uber account, use the same email address you listed on your Joppa Rides registration form.

1. Click here to complete the online Joppa Rides registration form.
   OR
   Click here to download, complete, and print the Joppa Rides registration form using Adobe Reader.
   
   
    
2. You will need to submit a copy of one of these authorized documents for residency verification along with your form:
   • Photo ID with address
   • Current utility bill with address
   If you register online, upload a file with your proof of residency as directed.
   • If you don't have a document scanner, you can take a photo of the document with your phone and submit the photo.
   If you print the registration form, mail your completed form and a copy of your proof of residency to DART.
   
   
   DART Joppa Rides
   P.O. Box 660163
   Dallas, TX 75266-7248
   
   
3. Once registered, you will receive confirmation from DART via email with additional details on how to use the service.